:root{--primary: #1a56db;--primary-dark: #1e429f;--danger: #e02424;--success: #057a55;--gray-50: #f9fafb;--gray-100: #f3f4f6;--gray-200: #e5e7eb;--gray-400: #9ca3af;--gray-600: #4b5563;--gray-800: #1f2937}.container{max-width:480px;margin:0 auto;padding:24px 16px;min-height:100vh}.card{background:#fff;border-radius:12px;padding:24px;box-shadow:0 1px 3px #0000001a}.logo{text-align:center;margin-bottom:24px}.logo h1{font-size:20px;font-weight:700;color:var(--primary)}.logo p{font-size:13px;color:var(--gray-600);margin-top:4px}h2{font-size:22px;font-weight:700;color:var(--gray-800);margin-bottom:8px}.subtitle{color:var(--gray-600);font-size:14px;margin-bottom:24px}label{display:block;font-size:14px;font-weight:600;color:var(--gray-800);margin-bottom:6px}input,textarea,select{width:100%;padding:12px;border:1.5px solid var(--gray-200);border-radius:8px;font-size:16px;outline:none;transition:border-color .15s}input:focus,textarea:focus{border-color:var(--primary)}textarea{resize:vertical;min-height:100px}.form-group{margin-bottom:18px}.btn{display:block;width:100%;padding:14px;background:var(--primary);color:#fff;border:none;border-radius:8px;font-size:16px;font-weight:600;cursor:pointer;transition:background .15s}.btn:hover{background:var(--primary-dark)}.btn:disabled{background:var(--gray-400);cursor:not-allowed}.btn-outline{background:#fff;color:var(--primary);border:1.5px solid var(--primary)}.btn-outline:hover{background:var(--gray-50)}.error{color:var(--danger);font-size:13px;margin-top:6px}.otp-inputs{display:flex;gap:10px;justify-content:center;margin-bottom:24px}.otp-inputs input{width:48px;height:56px;text-align:center;font-size:22px;font-weight:700;padding:0}.image-preview-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:12px}.image-thumb{position:relative;aspect-ratio:1;border-radius:8px;overflow:hidden;border:2px solid var(--gray-200)}.image-thumb img{width:100%;height:100%;object-fit:cover}.image-thumb .remove-btn{position:absolute;top:4px;right:4px;background:#0009;color:#fff;border:none;border-radius:50%;width:24px;height:24px;font-size:14px;cursor:pointer;display:flex;align-items:center;justify-content:center}.camera-btn{display:flex;align-items:center;justify-content:center;gap:8px;padding:12px;border:1.5px dashed var(--primary);border-radius:8px;background:#eff6ff;color:var(--primary);font-size:14px;font-weight:600;cursor:pointer;width:100%}.success-icon{text-align:center;font-size:64px;margin-bottom:16px}.success-id{text-align:center;font-size:28px;font-weight:800;color:var(--primary);margin:16px 0}.info-box{background:#eff6ff;border-radius:8px;padding:16px;font-size:14px;color:var(--primary-dark);margin:16px 0}.complaint-list{display:flex;flex-direction:column;gap:10px}.complaint-item{border:1.5px solid var(--gray-200);border-radius:10px;padding:12px 14px}.complaint-item-top{display:flex;align-items:flex-start;justify-content:space-between;gap:8px}.complaint-subject{font-weight:600;color:var(--gray-800);font-size:15px}.complaint-item-meta{font-size:12px;color:var(--gray-600);margin-top:6px}.status-badge{flex-shrink:0;font-size:11px;font-weight:700;padding:4px 10px;border-radius:999px;white-space:nowrap}.status-new{background:#eff6ff;color:var(--primary)}.status-in_progress{background:#fef3c7;color:#92400e}.status-completed{background:#def7ec;color:var(--success)}.status-denied{background:#fde8e8;color:var(--danger)}